Meet the innovative NetRex platform

NetRex is a smart, innovative platform that enables direct connection to AXIS IP cameras without complicated configuration. At the same time it provides the possibility of additional services in the form of modules. It’s enough to choose.

Services

01 NetRex Monitor
Live video and recordings from different cameras and locations
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02 NetRex Counter
Measuring and reporting of shop attendance
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03 NetRex Streamer
Transfer live video to web pages
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04 NetRex LPR
Recognition and registration of vehicle registration plates
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05 NetRex TimeLapse
Creation of time lapse videos
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Hardware

01 IP cameras
Wide range of Axis cameras
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02 NetRex Box
Local storage for recording archives
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03 NetRex Mobile Switchboard
Solutions for installations in sites with limited Internet and power supply
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04 NetRex Surveillance Station
Solutions for live viewing and camera control
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NetRex offers a solution tailored according to your needs

Our solution is suitable for a wide range of areas and disciplines. See examples of solutions in several selected areas.

Individual fields

01 Retail solutions Find out more Find out more

 

02 Solutions for buildings Find out more Find out more
Frequently Asked Questions Find out more Find out more
Learning Center Find out more Find out more
Webinar Find out more Find out more
NetRex and GDPR Find out more Find out more
Introduction Find out more Find out more
References Find out more Find out more
Career Find out more Find out more
Press Center Find out more Find out more
Partnership Find out more Find out more
Download Find out more Find out more
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Frequently Asked Questions.

Here are the most frequently asked questions and answers. If you still cannot find the answer you want, do not hesitate to contact us.

Frequently Asked Questions

In general

What is NetRex?

NetRex is a robust application platform that provides a number of sophisticated cloud services. NetRex cuts the basic cost and configuration barriers in deploying the latest digital camera systems, especially in small and medium-sized businesses. With NetRex services, you have the ability to get top-of-the-line camera surveillance, counting or analyzing customer behavior, or making it easy to live feed on the internet at a fraction of your actual purchase costs.

 

In what languages ​​are NetRex services available?

The web and mobile interfaces used to access NetRex services are now available in the following languages: Czech, English, Polish

 

How can I buy NetRex services?

Please contact us and we will contact you with our nearest local partner. He/she is ready to answer any purchase questions and help you install the system.

 

How can I become a NetRex partner?

Get more information about partnership and contact us. We will be in touch with you soon.

 

Security

How does NetRex ensure uninterrupted access to my services?

NetRex has powerful servers operated according to the latest industrial and safety standards. With sophisticated control tools and backups we can guarantee availability 99% of time.

 

How does NetRex ensure the security of my data in the data center?

NetRex experts regularly check security controls and central platform processes. The used data centers are designed for continuous operation and use a range of security protections. From controlled access to a limited number of employees to protection against power and data power outages.

 

How are data protected against theft?

NetRex takes maximum care of your data. Of course, you can protect all communication through 256-bit SSL encryption and a password request when accessing any account. This ensures access to authorized system users only.

 

Is the privacy of my data secured?

Employees of our company or employees of our partners may only access your data if you give them permission in case of service requests or requests for additional system configuration.

 

Account management

Who is responsible for paying the services?

NetRex services are always responsible for the relevant account owner. Amounts for NetRex services are paid exclusively to NetRex s.r.o. Any service or configuration requirements may be charged by your local partner.

 

Can I activate other user accounts?

Yes. For each master account, it is possible to define up to 50 subordinate accounts with different authorizations for functions and system parts.

 

Can I combine different levels of provided service within my account?

Yes. Each camera within the main account may have different levels of service. For example, it is possible to combine surveillance cameras with NetRex Monitor Basic and NetRex Monitor Premium.

 

Can I change the levels of the provided service?

Yes. Please contact us to upgrade services.

 

How can I cancel the provided services?

If you require a cancellation, contact us directly.

Using the system

Where can I find more information on the system operation?

Visit our learning center page for a number of video tutorials, technical guides and tips for operating the NetRex system.

 

How many cameras can be connected to a NetRex platform within a single account?

Within the main account, an unlimited number of cameras can be connected to the central NetRex platform.

 

Which IP cameras support NetRex services?

NetRex services are exclusively supported by Axis Communications AB’s IP cameras. For more information, visit the IP Camera page.

 

Does NetRex support analog cameras?

Yes. Analog cameras can be connected using selected Axis Communications IP video encoders. For more information, please contact us.

 

What bandwidth does NetRex use?

The required bandwidth width depends on several crucial factors. It mainly affects the resolution of the transmitted video, the frame rate and the parameters of the recording. Estimation of the required bandwidth can be performed using the Axis Communications AB Design Tool.

 

Can I verify the speed of my internet connection?

There are a number of online services to verify speed. We recommend using, for example, speedtest.net. Make sure you are on the same network as your cameras. Mainly track the UPLOAD and PING parameters.

 

Can I save my recordings to my computer?

Yes. A user with the appropriate authorization can download any recording to their computer.

 

For what and why use local recording equipment?

Setting up a local storage or using the SD card located directly in the camera brings some undisputable advantages. One of them is the ability to store video at maximum quality that would not disproportionately burden the data connection in the given location. At the same time, it saves the record when the Internet connection is inaccessible or unstable.

 

What happens if I have an Internet connection outage in my location?

In the case of an inaccessible internet connection, the NetRex platform is not able to make live view from cameras at a given location and ensure the recording on remote servers. However, the local storage of recordings on SD cards or NetRex Box is still working in this case.

 

Is access to NetRex services through mobile devices possible?

Yes. Available mobile apps for Android and iOS are currently available.

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us

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